Best Online Room Rate Guarantee

Aurora Hotels-Resorts-Attractions

  • Aurora Alice Springs                           08 8950 6666 or 1800 089 644
  • Heavitree Gap Outback Lodge              08 8950 4444 or 1800 896 119
  • Aurora Kakadu                                   08 8979 0166 or 1800 818 845
  • Kakadu Lodge & Caravan Park             08 8979 2422 or 1800 811 154
  • Coconut Grove Holiday Apartments      08 8985 0591 or 1800 089 116
  • Aurora Ozone Hotel                             08 8553 2011 or 1800 083 133

Lowest Online Rate Guarantee

If you use www.auroraresorts.com.au to make your accommodation booking, Aurora guarantees that you’ll get the lowest online rate for any Aurora hotel (excludes Aurora partner hotels) on that website and will pay no booking fees!

This Guarantee means that if you have purchased a guest room or apartment, at the lowest available rate via Aurora’s website and find a lower rate for the same booking type via another website, then Aurora will match that rate (excludes Aurora partner hotels).



What to do:

  • Make your room booking at the lowest available rate at www.auroraresorts.com.au and complete the purchase;
  • If you find the booking type via another website at a lower rate, then phone the property (phone numbers above) immediately to submit your claim (claims submitted at another time may not be approved);
  • Once Aurora is able to verify your claim, you will receive the lower rate via a balancing refund. Aurora will verify your claim by inspecting the referenced website and identifying the lower comparable rate availability (excludes Aurora partner hotels).


Other Terms of the Guarantee

  • Accommodation purchased must be at the lowest available rate, which is defined as the published retail rate available on www.auroraresorts.com.au.
  • Verification of the Guarantee claim is at the sole discretion of Aurora.
  • Booking details must be identical in terms of date, room type and number of guests.
  • The Guarantee is not available to corporate, package, promotional, wholesaler, online auction, member-only sites, group or government sales;
  • The Guarantee excludes Aurora partner hotels;
  • This refund is the sole benefit provided under this Guarantee;
  • Aurora reserves the right to terminate this offer at any time without notice;