Hello Manager and Staff,
I have been meaning to write this for some time now so here goes. I
have stayed at the Aurora Alice Springs as a guest paid for by my
employer and also privately as I have chosen to stay there. I very much
enjoyed the executive offer as the room was very comfortable and
stylish, great to have the internet, bottle of wine and the best a $50
voucher for the restaurant.
I am quite a severe asthmatic and I have requested rooms during my
stays that have the air conditioner over the sleeping area. This has
always been never a problem for the staff and they have always made me
feel comfortable and have been very courteous about this situation and
upgraded me without an issue.
The food, well it is just amazing! The king prawns, Fish cakes, rosella
sauce and that Pavlova. Breakfast is also very good especially the
scrambled eggs, and there is such a large variety of food to choose
from and at $19 it is great value.
Thanks for all, Amanda Brown
For Attention The General Manager Aurora Resorts
I am directing this email to the Sales Office of Aurora Resorts because I was not able to identify from your web site the whereabouts or name of your General Manager. Please grant me the courtesy of redirecting this email to the General Manager. He or she needs to read the following.
I am taking the time to write this email because I believe that the service we received at Heavitree Gap recently earned the staff the right to be acknowledged.
I have been running conferences and events (2 to 3 per annum) since the early 1980s and I can in all absolute honestly say that the “Can Do” attitude of Sharon Roberts and Mercia Conroy-Sewell was one of the best I have encountered ever. We were made to feel incredibly welcome from our first site inspection right through to when we left and no task asked for was too large or too small to handle. The rooms were basic and clean and comfortable and the conference facilities very good, but it was your staff that made the huge difference. In the lead up to our conference Sharon did all in her power to understand what our requirements were and to go beyond meeting those requirements. She fully and adequately briefed Mercia so that when we arrived we did not have to re-explain our conference to her. Mercia’s enthusiasm permeated through to the reception staff of Laura and Stella and they both performed beyond expectations.
During our site inspection, Sharon was proactive in making sure our conference had every opportunity to succeed, including recommending Zumba lessons for morning aerobics and Rex the Reptile Man for one of our activities. Both suggestions were hugely successful. We found that Mercia, assisted by Lisa, not only administered the day to day running of the Resort in relation to our conference, but she also allowed herself to become immersed with the excitement and fun of our conference, actively seeking and initiating ways of making it better.
At your Resort there is a chef by the name of Flash. Build a fence around this man because other facilities would snap him up if they had any appreciation of how good he is. The $10.00 Sunday roast blew us away and the $10.00 meat balls on Monday night were simply sensational. Most popular dish at dinner was the steak and chips which was so good, one of our guests made us photograph the meal so he could show others when he got home. The Tavern does not try to be a cordon bleu restaurant, but rather a fun place to meet and enjoy a generous serving of good honest food with superb flavour. Flash was not only a good chef, but also he took the time to introduce himself to our group and when he could he joined in our fun.
Your resort at Heavitree Gap is advertised as 3½ Star and price wise plus facilities that is probably about right. Make no mistake however, the staff with their absolute focus on service and involvement make this a 5 Star service facility and each and every one of them should be congratulated.
Don F Trapnell
Sharon Roberts & Staff
Just a quick note to say THANK YOU !!!, to you and your hospitality during our stay at Heavitree Gap.
When we arrived wet and soaked on our bike trip unannounced to the resort , we were absolutely blown away by your friendliness and the accommodation facilities provided to us at short notice..
All the guy's in our crew still talk about the "Kings Palace" we stayed at in Alice...
When given the opportunity we will definitely be back for a visit !
Again, thanks to all for making a wet miserable part of trip one of the most enjoyable times of our entire adventure ride..
I stayed at your hotel recently and want to thank you and your staff for the generous service and kind consideration I was given. It is a very attractive building, the older part well modified and the new section, where I stayed, excellently appointed. When you book accommodation unseen you never know what to expect. In visiting such a remote island I had very limited expectations. They were vastly exceeded.
The restaurant is outstanding. You have created a world class dining room at the end of the world. It must be very difficult to service a sophisticated menu in such a remote place. Very impressive. In my three days with you I felt as though I had become friends with your waiting staff. I rather miss them. They are excellently trained and supervised and gave real, prompt, friendly service. Once again, in such a remote location it must be difficult to appoint and train experienced staff who wait swiftly but with a smile. I found the meals very well prepared and had some pleasant surprises. I have already searched and purchased a bottle of Kis Honey Liqueur. Unbelievable.
When I asked to find help for transport to the local Museum I was pleased to meet up with a friendly helpful guy who even offered to return and pick me up. I was very surprised when reading the card to discover it was you! Not many hotels in this world would have the General Manager give you a lift. (Incidentally the Museum has emailed me about my Great-great-great-Grandma and there are apparently six families who claim to be the first to bear a daughter on Kangaroo Island!)
As a film maker I have travelled widely throughout the world and stayed in many hotels . I have never before written such a letter.
Needless to say: I enjoyed your hospitality, exceedingly.
Gil BREALEY A.O.
I wanted to take this opportunity to thank you and your staff for the wonderful time that we had at the hotel recently.
The hospitality was first rate and the dinner on the Saturday evening was superb. I can't remember when I have had such fresh and delicious seafood.
My colleagues have taken home some fabulous memories of KI.
Again ----thank you for everything.
View a review from DEWNR, who held a conference at Aurora Ozone Hotel. Click here
Just a brief note to thank you and all the staff at the Aurora Ozone Hotel at Kingscote for looking after our group so well. Everyone commented how friendly and helpful the staff were. Special thanks to Rohan for looking after the group in the dining room, with the excellent service provided by Nicky, Corinna, Alexandra, Rosie and others, as well as Kay and Luke at the desk, Tim and others at the bar. Trish Young with whom we liaised was also marvellous. The staff looked after the bridge room perfectly - always tidied well before session time and no shortage of coffee, tea or iced water.
Congratulations to whoever trains the staff. They are a credit to you.
To the Management and Staff of Ozone Aurora,
Thank you all for your wonderful service during our time on K.I.
Not only have you been truly professional, each of you has gone out of your way to make our stay so happy.
Your cheerful co-operative manner has been appreciated by us all.
Forest Hill Probus Club
Meanwhile, just to let you know that our previous VIP group from Guangzhou (arrive on 19SEP2011) enjoyed their stay in Ozone. This group dined at the property restaurant and they love their dinner. Trish and her team also provided fantastic service and support to those guests. We got great feedback from them.
Chinese Agent (Sept 2011)
I thought I would drop you a note to say how well the conference went and how impressed I was with the organisation by the Ozone staff. Conference evaluations overwhelmingly were positive and the venue rated as ‘great’ or ‘excellent’. I found the Ozone staff unfailingly helpful despite the demands at short notice I made on their patience. I have emailed Trish telling her how pleased I was with the organisation but I wanted you to know too.
I also want to thank you as Manager for the provision of sponsored accommodation for 2 of our speakers. They were very happy with their rooms and it was great to have accommodation on site. As you know the Board provided the conference so that it was free to residents and ratepayers and the Ozone’s sponsorship helped us keep the costs down.
We had over 80 attend the conference mainly from the Island, but also some from elsewhere. Our visiting speakers were so impressed with the event that they have all offered to return to KI for a similar event again.
So thanks once again Andrew.
Regards Bev Maxwell
Communications Officer, Kangaroo Island Natural Resources Management Board